Comments on: 8 Business Lessons From My Broken Kenmore Refrigerator

By: Oven repair

Oven repair — Sat, 16 Jan 2010 06:16:15 +0000

Had I been in your situation, I would have blown my top. I really hate it when I need something fixed and customer service tells me they’d “coordinate” with some other department (most often the technical department) regarding my problem, and then a week would pass by and I’m still not getting service. If only we can fix our appliances ourselves! We’d get rid of the useless people we encounter when we supposedly need them.
Anyway, I’m glad things worked in your favor at last, and you don’t have to spend more money for a new fridge.

By: Dixie Gillaspie

Dixie Gillaspie — Tue, 19 Aug 2008 04:52:56 +0000

Would that everyone actually learned a lesson from poor customer service experiences. What I usually hear is “we’re better than most”. REALLY!? And what does “better than most” look like when this is an example of “most.” Customer Service has become the most obvious, and easiest, comptetive area because of the lack of competition and yet most businesses (and I have to say it isn’t just the “fat cat” entrenched brands) don’t even understand what excellent customer service requires. Is it just that we see it so seldom we have no model to base our standards upon? “Nice enough” is now “good enough”? Or is it that we have a geater value for expedience than we do for excellence? Maybe it’s just that most people in this country think they are too good to “serve” when “service” is the thing that adds the most value to any transaction. Whatever it is we are also robbing ourselves of the real joy that comes from serving, from adding value to our transactions and from being the hero that saves the day (and the fresh breast milk.)

By: Mike

Mike — Thu, 07 Aug 2008 21:11:00 +0000

Awesome. I could not agree with your lessons more. Great post. There is nothing worse than jumping through the aimless, empty promise filled loops of customer service.

Stumbled. Thumbs up!

By: Uncle B

Uncle B — Thu, 07 Aug 2008 19:15:41 +0000

Lesson one: never buy long established, well entrenched domestic brand name items – They have become such fat cats from reaming the public and so bound up in their own little bureaucracies, they are of service onlt to themselves! The revolution is coming, they will repent, but it will be too late! the imports will have eaten them alive! the same thing happened to GM, Ford and Chrysler, and they are playing catch-up against giants like Toyota, Honda and Hyundai! P.S. When was the last time you saw a new Studebaker for sale?

By: PartSelect

PartSelect — Wed, 06 Aug 2008 18:16:57 +0000

8 lessons are a lot to learn from one broken refrigerator. You made a lot of great points about customer service. As a member of the Partselect.com team I would like to let you know that we were glad we could help you out in your time of need.

Gwen

BTW, I totally agree with you regarding the frozen breast milk, your quick thinking saved you additional grief from your wife and baby