Why Most Websites Have It Wrong: It’s Not About Us, It’s About YOU!

by Adam Kreitman

Do you have an About Us page on your website? If you’re like most businesses, I’m betting you do.

How about an About You page? I’m betting you don’t.

One of the biggest mistakes most businesses make in marketing is focusing on themselves. The About Us page epitomizes this mistake. Most companies use it as a place to spout off about one of more of the following:

1. How great their company is.
2. How fantastic their employees are (at least the management team).
3. That their widget is the best widget around.
4. Their incredible mission statement that states how great the company is, what fantastic employees they have, and how their widget is the best widget around.

That’s all well and good, but there’s just one problem.

No one cares!

People care about themselves. They want to know what’s in it for them. They want to see how your company, your employees, your widget can improve their lives.

When done right, the About Us page can help a business connect with prospects and turn more of them into customers.

(A little secret about the About Us page is that the most effective ones actually focus on the customer, not the business. They paint a clear picture of the benefits one receives when doing business with that company. )

I’d like to propose taking things a step further. If you’re going to dedicate a web page to “Us” (your company), then dedicate one to “You” (your customers).

Without customers, you don’t have a business. So why not give them their very own page on your website?

What Goes On an About You Page?

Use the About You page to tell prospects and customers about themselves. Detail their problems and frustrations. Describe who they are. Describe who they’re not.

On my website, the About You page has a bulleted list of qualities that describe my ideal prospect.

It tells them who they are – small business owners, entrepreneurs, or the head of a not-for-profit.

It tells them about common problems that my clients have that I can help solve – not having enough customers, being in the dark about internet marketing, or staring at a blank screen that needs to be filled with words for an article or marketing copy.

It tells them who they are not – affiliate marketers or MLMs (multi-level marketers).

What Can an About You Page Do For You?

There are a few main benefits that an About You page can provide.

  1. It forces you to focus on the ideal client for your business. Most small businesses make the mistake of trying to be everything to everyone. That generally leads to chasing leads and servicing clients that can suck the life out of your business.Writing down a clear description of your ideal client puts your focus on attracting prospects who are perfectly suited for your business’ core competencies (this is a worthwhile task even if you don’t want to put it on your website).Attract these types of clients and you’ll be a lot happier.

  2. Clients that aren’t a good fit for your business can quickly disqualify themselves. If you’ve posted the attributes of your ideal client on your website, prospects who don’t fit the bill can see that for themselves and move on to find a better fit. This keeps them and you from wasting valuable time trying to figure it out later.

  3. It ensures you have at least one page on your site that puts the focus squarely on your customers’ favorite topic – themselves.

  4. There’s a powerful psychological aspect to having an About You page on your website. When a prospect comes to your site and finds a description or checklist that describes them perfectly, it gives them a feeling of finding the mothership. A place where they belong. This can help convince them that becoming a client of yours would be an ideal fit for them.

  5. It makes you stand out from the crowd. I did exhaustive research (ie. a Google search) and found almost no websites have an About You page. In a web full of sites with Home, Products, Services, Blog, About Us, Contact Us, etc., the About You page is a great way to stand out and get noticed.

So that’s my case for adding an About You page to your company’s website. This is uncharted territory and there are no set guidelines. If you like this idea, run with it! Be creative. Have fun. Email me a link (and if your About You page describes me, you may just get a new customer!)

But most of all, take the idea of focusing on your prospects and customers to every page of your website. Then incorporate it into all of your other sales and marketing activities. Because focusing on your customers will ultimately benefit you.

Related posts:

  1. Do You Have LFAQs on Your Website?
  2. The 4 Ingredients For Effective Search Engine Optimization
  3. Are Costs Per Click Getting Too High?
  4. Why Isn’t the Facebook PPC Advertising Program More Popular?
  5. Internet Marketing Tip To Save Your Money, Time and Sanity

{ 3 comments… read them below or add one }

1 jerryl August 12, 2008 at 3:45 AM

Intresting concept!
And I think I’ll include an “About You” page in my blog http://www.ebizinfosite.com. So give me a couple days and come on over and check it out.
I may have to make a post about it too, it’s just a very good idea to my way of thinking.
Anyway thanks for the post…you got me thinking (and it’s a good thing!):o)
Jerryl

2 Tina Thompson November 7, 2008 at 2:19 AM

Hey, I think it is great you make the time to do these. They are very helpful. Hope you are having fun.

3 Jeremy Nulik March 3, 2009 at 12:38 AM

Adam –

This is a fantastic concept for marketing. It can begin to infect the way that people see all areas of their strategic planning and marketing.

I stole your concept and use it at http://www.CreativeEnergyBlog.com. I told a friend of mine about it and now it is on his corporate site: Goodtime Medical. It is one of the most visited pages on my site, and I know my friend thinks that it adds a new dimension to his website.

You could even use this concept as a way to think differently about other tactics. For example, “If we were going to write an About You page for this project, what would it look like?”

Thanks for the insight, man.

-Jeremy

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